Will a Marlboro Lights habit makes this cute thing inoperable?
Recently ‘The Consumerist’ reported that two Mac users whose AppleCare warranties appear to have been voided due to the presence of cigarette smoke in their homes.
One named Derek, recounts the tale of his overheating black MacBook. He took it into the Apple store in Jordan Creek, West Des Moines.
Derek was called by the Apple store and informed that due to the computer having been used in a house where there was smoking, that has voided the warranty and they refuse to work on the machine, due to ‘health risks of secondhand smoke.’
The second user, Ruth, who took her son’s iMac to an authorized repair center, was told after five days that they couldn’t work on it because it was contaminated with cigarette smoke and was therefore a bio-hazard.
Both the users’ appeal to Apple store failed on the fact that tar from cigarette smoke had made it uneconomical to even attempt a repair.
What is the science of all this? And what might be the appropriate commercial response? Should Apple place a clear disclaimer referring to secondhand smoke in the AppleCare terms?
Source: http://www.techblips.dailyradar.com
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Tags: Apple stores, AppleCare, MacBook